Support We did our research and bought all counts from 800tc - 1500tc from various manufactures and from whole sellers selling at EBay at High prices down to dirt cheap prices especially for the 1200tc and the 1500tc. You get what you pay for, or you simply get cheated out of the real thing. We found frauds out there and as customers that was insulting and very hurtful to us. We guarantee our products to be 100 percent Egyptian cotton at the thread count you ordered.  Washing instructions: Wash the sheets with mild detergent, cold water with a gentle cycle.  I recommend using fabric softeners. (*optional to use fabric softeners, this depends on your taste of feel.).             Drying instructions: Use regular heat for cotton materials. Please dry sheets alone. Disclaimer:       Please use caution when washing and drying, our laundry instructions are based on washers and dryers that are in perfect working conditions.  We are not liable if you damage your sheets during washing or drying.       Our Refund Policy: Returns or exchanges are accepted if I send you the wrong color, thread count or  bed size, AND sheets are not removed from the zippered plastic it comes in.  I will also give a refund if there is a defect caused by the factory.  No other refunds or exchanges are made for any other reason.       Contact Customer Service: infoegyptiancottonsheets@yahoo.com  Admin@hundredmonkeys.net Telephone: 954 - 662-8049  Address- Hundred Monkeys,Inc. 16154 SW 15th Street Pembroke Pines, Fl 33027