Customer Service We did our research and bought all counts from 800tc - 1500tc from various manufactures and from whole sellers selling at EBay at High prices down to dirt cheap prices especially for the 1200tc and the 1500tc. You get what you pay for, or you simply get cheated out of the real thing. We found frauds out there and as customers that was insulting and very hurtful to us. We guarantee our products to be 100 percent Egyptian cotton.       Ordering is easy! Choose your selections and click add to cart. You can go from one page to another while shopping! Your shopping cart will up date each time you click add to cart.   When you are finished with your selections click on the link that says, "check out".   You will need to create an account, just put in your E-mail address and   choose a pass word. If you already  have an account just log in.   When you are logged in it will ask  you to put in your billing address and your       shipping address. When your finished click on the link that says,"Finish Check Out", that  will take you to the Order Confirmation and Payment page.  Your almost done! Now click on the bottom right icon, it is a PayPal  "BUY NOW" credit card icon".  Click on buy now. Once you filled out all your information and click on check out you click on the buy now icon and that will bring you to the last page where on the left bottom side where it says "Don't have a PayPal account? CLICK ON THE WORD "CONTINUE" which is the link to the credit card page. Use your credit card or bank account (where available). Continue" YOU CLICK ON pleasecall me if you have any problems Bessie Ricoarango 954 662-8049 Just fill in your information,  Customers you don't need an account with Paypal to purchase our sheets. Just use Visa, Master Card, American Express, Discover Card or EChecks! Just click on the appropriate payment method link  when checking out.          Washing instructions: Wash the sheets with mild detergent, cold water with a gentle cycle.  I recommend using fabric softeners. (*optional to use fabric softeners, this depends on your taste of feel.).  If we run out of a color, size or thread count please E-mail and I will do a special order for you. If you change your mind on color or size try calling customer service right away to correct your order before it is shipped.   Any questions? infoegyptiancottonsheets@yahoo.com  ************************************* THE “DEAL OF THE DAY” LISTED HERE IS HONORED BY THE EGYPTIAN COTTON SHEETS TEAM ! PLEASE BE AWARE THAT THE DEALS OFFERED HERE WILL NOT BE REFELECTED IN THE SHOPPING CART AT THE TIME OF PURCHASE. THE DEAL WILL BE REFLECTED IN THE EMAIL WE PROVIDE TO YOU WHEN SENDING YOUR TRACKING INFORMATION. ************************************* REFUND POLICY: Returns or exchanges are accepted if I send you the wrong color, thread count or  bed size, AND sheets are not removed from the zippered plastic it comes in.  I will also give a refund if there is a defect caused by the factory.  No other refunds or exchanges are made for any other reason. Refunds or exchanges will be made only before 30 days of recieving your order. Drying instructions: Use regular heat for cotton materials. Please dry sheets alone. Disclaimer: Please use caution when washing and drying, our laundry instructions are based on washers and dryers that are in perfect working conditions.  We are not liable if you damage your sheets during washing or drying.  Our Refund Policy: Returns or exchanges are accepted if I send you the wrong color, thread count or  bed size, AND sheets are not removed from the zippered plastic it comes in.  I will also give a refund if there is a defect caused by the factory.  No other refunds or exchanges are made for any other reason       Contact Customer Service: infoegyptiancottonsheets@yahoo.com  Bess@hundredmonkeys.net Telephone: 954 - 662-8049 Address- Hundred Monkeys,Inc. 16154 SW 15th Street Pembroke Pines, Fl 33027